Shipping policy
Last Updated: [March 4th,2025]
At Le Voyage Jewelry, we take pride in crafting meaningful and customizable jewelry. Below are details about our processing times, shipping methods, and delivery expectations.
1. Processing Time
Since we offer customizable jewelry, processing time varies based on the type of product.
🛠 Processing Time:
- Premade Chain + Charm Jewelry: 1-2 business days
- Custom-Engraved Jewelry: 5-7 business days
📌 Note: Processing time does not include shipping time.
2. Shipping Time & Methods
📦 Estimated Delivery Time = Processing Time + Shipping Time
Canada Shipping (via Stallion Express)
| Shipping Option | Estimated Delivery Time | Carrier Used |
|---|---|---|
| Standard Shipping | 3-7 business days | Stallion Express |
| Express Shipping | 1-3 business days | Stallion Express |
United States & International Shipping
We partner with trusted carriers for fast and reliable international shipping.
| Region | Shipping Time | Carrier Used |
|---|---|---|
| United States | 5-9 business days | Stallion Express |
| International | 10-21 business days | Stallion Express |
📌 Note:
- Shipping times are estimates and may vary due to customs processing and holiday delays.
- Express shipping options may be available at checkout.
3. Shipping Costs & Free Shipping
We offer free standard shipping on orders over:
✅ $50 CAD within Canada
✅ $35 USD within the United States
✅ $60 USD for international orders
📌 Flat Rate Shipping Costs:
💰 Canada: $10 CAD for standard shipping
💰 USA: $7 USD for standard shipping
💰 International: $10 USD for standard shipping
💨 Express Shipping: Available at checkout (DHL/FedEx/USPS Priority for faster delivery).
📌 Customs & Import Fees:
- International customers may be responsible for import duties, VAT, or customs fees.
- Please check with your country’s customs office for additional fees.
4. Order Tracking
🔍 Once your order ships, you will receive a tracking number via email. You can track your package using:
- Stallion Express Tracking ([Insert Link])
📌 If tracking does not update within 5 business days, please contact us.
5. Lost or Delayed Packages
We work with reliable carriers, but if your package is lost or delayed:
✔ Delayed Packages: Check with the carrier before contacting us.
✔ Lost Packages: If the carrier confirms your package is lost, we will work with you to resolve the issue.
✔ Incorrect Address: If the address provided was incorrect, we are not responsible for lost packages.
6. Address Changes & Order Modifications
📌 If you need to update your shipping address or modify your order, please contact us at info@levoyagejewelry.ca within 24 hours of placing your order. Once the order is processed, we cannot make changes.
7. Contact Us
For any shipping-related inquiries, feel free to reach out:
📩 Email: info@levoyagejewelry.ca
💎 Le Voyage Jewelry – Wear Your Story in Color ✨